Digital Service Delivery in Africa: Platforms and Practices

Digital technologies are transforming organizations and providing economic opportunities for Africa, particularly in the service sector. This book explores the potential of digital service delivery in Africa, highlighting the opportunities, drivers, structures, and models for value-creation. It examines the scope and applications of digital businesses, emphasizing their emergence, value-creation, and strategic implications for private and public enterprises.

Format: Hardback
Length: 355 pages
Publication date: 08 February 2022
Publisher: Springer Nature Switzerland AG

The ever-evolving landscape of global digital technologies is reshaping organizations and empowering enterprises to attain sustainable competitive advantage. This presents a remarkable opportunity for Africa to capitalize on its vast economic potential. In response to the pressing need for African enterprises and organizations, particularly those in the service sector, to unlock the full potential of digital platforms, this book offers valuable insights and strategies for effectively responding to changing consumer demands.

Digital service delivery emerges as a pivotal force in driving efficient management and exceptional service across the entire value chain of businesses. The authors delve into the African context, providing insightful perspectives on the opportunities, drivers, structures, and models of digital service delivery. Through captivating case studies and country-specific themes, they illustrate how the adoption of digital platforms and practices can revolutionize service delivery, fostering value creation.

The book explores the scope and applications of digital businesses, emphasizing the emergence, value creation, and strategic implications for both private and public enterprises in Africa. It serves as a comprehensive resource for students, entrepreneurs, IT innovators, academics, and policymakers seeking to gain a deeper understanding of how digitalization is shaping consumer expectations, industry practices, and service delivery across the African continent.

Weight: 621g
Dimension: 210 x 148 (mm)
ISBN-13: 9783030839086
Edition number: 1st ed. 2022